Orders Shipping
Unless there are rare exceptions beyond Nursing Care's control, all orders will be dispatched as soon as the payment by bank transfer is confirmed by our accounting department, which will have a confirmation period that may vary between 1 to 3 business days (depending on the country of origin of the transfer). In this payment method, Nursing Care has no control over the execution time of the bank transaction, and this is the responsibility of the Customer's Bank.
If we have any issues related to the order (delivery address, payment confirmation, out-of-stock products, etc.), we will contact the customer through our Customer Support. We will wait for a response for three business days. The order will not be sent until we receive a response to our message. If we do not receive any response within this time frame, the order will be canceled, and the money refunded to the customer (in case of payment made).
In general, after dispatch, an order at Nursing Care takes:
24 to 48 business hours in Continental Portugal;
Between 5 to 12 business days in the Madeira and Azores Islands and Europe.
The above deadlines are indicative and may vary depending on promotional periods, sales, Christmas, or stock shortages.
Nursing Care cannot be held responsible for delays in the delivery of orders during festive seasons (Sales, Carnival, Easter, Christmas, New Year). Customers, as a precaution, should send an email to info@nursingcare.pt to confirm when the delivery can be expected.
Products will be delivered on business days, between 9 am to 6 pm. This service does not include the option of scheduling or marking, so the delivery of the order will be made without prior contact from the carrier.
A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the address indicated by the consumer.
Nursing Care cannot be held responsible for non-compliance or delay in compliance with delivery times due to a force majeure event, that is, an event, act, or omission, outside its control.
It is the responsibility of customers to potentially seize their respective orders, as well as to pay customs fees if they exist.
In case of product returns, Nursing Care will refund only the respective amount for these. In case of doubts, the customer can contact Nursing Care before ordering.
Nursing Care has contracted services with specialized carriers for the purpose of deliveries in Portugal, Europe, and most countries worldwide. Every effort is made to meet dispatch and delivery deadlines; however, it is emphasized that possible delays in deliveries may be beyond Nursing Care's control, and in such cases, it is not possible to guarantee exact delivery times.
After the dispatch of orders, the customer will receive a confirmation email with the respective track number and information about the link for shipment monitoring. If for any reason the customer does not receive the dispatch confirmation, it is requested to contact Nursing Care via email: info@nursingcare.pt or by phone (+351) 262 921 393 so that all available information about the order dispatch can be resent.
After the dispatch notification, customers should monitor the shipping status through the link provided by Nursing Care to be aware of the progress until the moment of delivery, as Nursing Care does not notify of each change in the shipping status.
Partial Deliveries
If the order includes multiple products and Nursing Care cannot ship them all at once due to the unavailability of some, it will proceed with separate shipments, with prior notice to the customer's email provided in the order.
Inspection at the time of delivery
All products sent by Nursing Care must be checked upon delivery.
If the customer finds that the order is damaged, it should be returned immediately to the transport company, properly justifying the reason for the return in the carrier's delivery note, and immediately notifying Nursing Care via email: info@nursingcare.pt.
Nursing Care will refund the amounts paid for the order and transportation as soon as the warehouse receives and completes the return process.